Sky One Luxury

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Guest FAQs

What are the check-in and check-out times for the property?

The standard check-in time for all properties is 3:00 PM. For check-out, apartments require guests to leave by 11:00 AM, while villas have a check-out time of 12:00 PM.

We accept the following payment methods: cash, bank transfer, and payment links.

Yes, parking is provided at the property.

Yes, complimentary Wi-Fi is provided for all guests.

No, pets are not allowed to stay in the units.

Extra beds or cribs can be arranged upon request. Please note that additional charges may apply.

You can view the specific facilities and amenities available for each property on-site by checking the details provided for that particular unit.

Yes, a shuttle or taxi service to the airport or nearby attractions can be arranged upon request, with additional charges.

Unfortunately, we are unable to store luggage before check-in or after check-out due to security reasons.

Hygiene and cleanliness are prioritized at our accommodations, with thorough cleaning performed before and after each stay to maintain a clean and comfortable environment.
Yes, the property provides concierge services to assist with tour bookings and reservations. For assistance, please contact our support team at +971 56 333 2050 or email us at support@skyoneluxury.com.

For guest support during your stay, you can contact us at the following numbers:

Admin: +971 56 333 2050
Manager: +971 54 770 0997
Guest Relations Executive: +971 54 595 0050

Alternatively, you can email us at support@skyoneluxury.com. Our team is here to assist you promptly with any inquiries or concerns. In case of emergencies, please reach out to local emergency services immediately for urgent assistance.

What steps do I need to take to make a reservation?

You can book your stay directly on our website by choosing your preferred dates, location, and property type. If you need any assistance, our customer service team is available to help you with the booking process.

To confirm your booking, we accept the following forms of payment: cash, bank transfer, and payment links.

Yes, a security deposit is required when making a reservation.

Yes, you can request to modify your booking. Adjustments will be made if possible, based on your requirements and availability.

Guests can receive a full refund if they cancel up to 5 days before check-in. For cancellations made up to 3 days before check-in, 50% of the booking amount will be refunded.

Our standard check – in time is 3 PM . Our Guest Service team will assist you with check – in until 9 PM, and all check -ins later than that will be self- check- in. The Guest Relations team will be reaching out to you prior to your arrival.

Yes, there is a required minimum length of stay for reservations, which is 2 nights.

What is the process for checking in to the property upon arrival?

To comply with Dubai Tourism regulations, we require passport copies for all guests who will be staying in the apartment before the check-in date so we can submit them to the building security to obtain entrance passes for each guest.

Check-in time is from 3:00 PM until 9:00 PM. Any arrival later than 9:00 PM should be communicated at least 1 day before the arrival date. Please get in touch with the Guest Relations Team regarding confirmation for late arrival.
We would appreciate it if you could send all the guests’ passport/Emirates ID copies and estimated arrival time so we can arrange a smooth check-in process for you.

To ensure a smooth check-in process, the standard check-in time for all properties is 3:00 PM. For check-out, apartments require guests to leave by 11:00 AM, while villas have a check-out time of 12:00 PM. Additionally, we will provide a set of house rules and guidelines to help make your stay comfortable and enjoyable. You can review the house rules here.

Yes, the minimum age requirement for guests staying at the accommodation is 21 years.

Yes, extra amenities or services can be arranged prior to your arrival upon request. Please note that additional costs may apply.

Yes, visitors are allowed during your stay, but prior notice is required.

You can obtain information about nearby grocery stores or dining options by contacting the Guest Relations Executive (GRE) or Admin. They will provide you with detailed recommendations and guidance tailored to your preferences and the location of your stay.

If you encounter any issues or need assistance before your check-in, please contact our reservations team:

We are available 24/7 to address your concerns and ensure a smooth and enjoyable experience.

When does my check-in begin?

The standard check-in time for all properties is 3:00 PM. For check-out, apartments require guests to leave by 11:00 AM, while villas have a check-out time of 12:00 PM.

If you arrive outside the designated check-in times, please contact our team for assistance:
Admin: +971 56 333 2050
Manager: +971 54 770 0997
Guest Relations Executive: +971 54 595 0050

We will be happy to assist you and ensure a smooth check-in process.

If you encounter any issues with the property upon check-in, such as cleanliness concerns or maintenance problems, please contact our team immediately:

Admin: +971 56 333 2050
Manager: +971 54 770 0997
Guest Relations Executive: +971 54 595 0050

We will address and resolve the issue as promptly as possible to ensure your comfort.

Yes, you can arrange for extra amenities or services during check-in. Please contact us via the numbers provided below or email us at support@skyonluxury.com:

Admin: +971 56 333 2050
Manager: +971 54 770 0997
Guest Relations Executive: +971 54 595 0050

What are the instructions for using the appliances and amenities at the property?
Please ensure that all appliances and amenities at the property are used properly and safely to avoid any damage. For detailed instructions on how to use each item, as well as a full set of house rules, please refer to the house rules.

If you experience any maintenance issues during your stay, such as plumbing problems, malfunctioning appliances, or cleaning concerns, please contact our team immediately:

Admin: +971 56 333 2050
Manager: +971 54 770 0997
Guest Relations Executive: +971 54 595 0050

We will arrange for prompt assistance to resolve the issue.

Yes, it is possible to have mail or packages delivered to the property during your stay.

You are welcome to use the on-site amenities, including the pool. However, please note that the barbecue facilities are strictly not allowed.

You are welcome to use the on-site amenities, including the pool. However, please note that the barbecue facilities are strictly not allowed.

Please adhere to the house rules regarding noise levels and conduct to ensure a comfortable stay for all guests. For full details, refer to the house rules page.

Extending your stay is subject to the availability of the unit. We recommend notifying our reservations team as soon as possible. If the property is available, we will do our best to accommodate your request. If not, we will help you find the best available alternative.

When is the designated check-out time?

The check-out time is 11:00 AM for apartments and 12:00 PM for villas.

To check out of the property, please inform us in advance. If you need any assistance during the check-out process, feel free to contact us.

If you’d like to arrange for a late check-out, please contact us in advance. We will do our best to accommodate your request based on availability.

Unfortunately, we are unable to store luggage after check-out due to security reasons.

To return any rented items to us, you can simply place them inside the property before leaving. If you need assistance, feel free to contact us.

If you accidentally damage something during your stay, please notify our customer service team right away. We understand that accidents happen, and we will work with you to resolve the situation.

Yes, you can request a copy of your invoice or receipt for your stay by reaching out to our customer service team. We will be happy to provide you with the necessary documentation.

What is the process for leaving a review of my experience?

You can leave a review of your experience on platforms like Airbnb, Booking.com, or TripAdvisor. Your feedback is greatly appreciated!

Absolutely! We greatly value your feedback, as it helps us improve our services and ensures that future guests have an excellent experience. Please feel free to share any comments or suggestions with us—we appreciate your input!

You can book another stay with us by visiting our website and browsing available properties for your preferred dates. If you need assistance, our customer service team is happy to help with booking your return trip.

We may offer special discounts for repeat guests. Please contact us directly for more information on any available deals.

Yes, if you’d like to book the same property for your return trip, please check availability on our website or get in touch with our reservations department. We will do our best to accommodate your request, depending on availability.

Yes, you can refer friends or family to our services. As a token of appreciation, we might offer a special discount for successful referrals.

If you encounter any issues with your return trip booking, such as availability concerns or errors, please contact our customer service team right away. We will work promptly to resolve the issue and ensure everything is sorted out for you.

You can share feedback about your experience during your return stay on platforms like Airbnb, Booking.com, or TripAdvisor. Additionally, you’re welcome to provide feedback directly at our desk.

If you have any confusion or questions, feel free to contact us at:

Admin: +971 56 333 2050
Manager: +971 54 770 0997
Guest Relations Executive: +971 54 595 0050

Or email us at support@skyoneluxury.com. We’re here to assist you!