Privacy Policy

1. WHAT DOES THIS POLICY COVER?

This Privacy Policy applies to our interactions with customers and visitors, including but not limited to property rentals, rental management, marketing of rental listings, provision of guest services, and your use of Sky One Luxury websites, applications, social media, and advertisements or communications relating to any services we offer (“Services”). This excludes any Sky One Luxury services offered under a different privacy policy.

This Privacy Policy does not apply to third-party websites accessible through a Sky One Luxury website or third-party websites where Sky One Luxury advertises.

2. INFORMATION COLLECTED OR RECEIVED

We collect personal information to provide services, fulfill contracts, and comply with legal obligations. If you do not provide this information, we may not be able to offer you certain services.

When You Reserve, Pay for, or Stay in a Property through Sky One Luxury.

Contact Information: Your name, phone number, email, and details of other renters or guests you provide.
Payment Information: Credit/debit card details, billing address, and related payment data.
Identity Information: Emirates ID (or GCC ID), passport, or similar documents for verification, fraud prevention, and legal compliance.
Additional Information: Car details (for parking permits), age information (for age-restricted properties), or other required data for check-in or legal requirements.

When We Provide Rental Management or Marketing Services

Contact Information: Your name, property address, mailing address, phone numbers, email, and details of other property stakeholders.
Bank Account, Tax, and Identity Information: Bank details, tax ID, government-issued ID, and other data for payments or compliance.
Additional Information as Required by Law: Data needed for lodging or sales tax remittance, utility payments, or permits.

When You Choose to Provide Us Additional Information

Communications: Any details shared when interacting with Sky One Luxury via phone, email, text, or social media.
Other Voluntarily Provided Data: Reviews, referrals, contest entries, language or currency preferences, or event participation.

Information from Third Parties

Booking-Related Information: Data provided by third-party platforms (e.g., name, payment method, reservation details).
Rental Management Services: Information from government entities, utilities, or previous property managers.
Additional Third-Party Data: Insights from business partners or direct mail providers about your preferences, activities, or interactions.

Automatically Collected Information

Website Activity: Information about your visits, searches, bookings, and interactions on our website.
Device and Browser Information: Data about your operating system, browser, IP address, device, and crash logs.
Location Information: Data collected through our mobile applications, if location services are enabled.

3. HOW WE USE YOUR INFORMATION

We use your information in the following ways, depending on the Services you use:

Service Delivery

Provide requested services or fulfill contractual obligations.
Respond to inquiries, communicate about reservations, and offer customer support.
Facilitate payments to or from you and comply with legal or contractual requirements.
Detect and prevent fraud or illegal activities.

Improvement and Personalization

Optimize, customize, and enhance your experience with Sky One Luxury.
Personalize property suggestions based on preferences, search, and booking history.
Respond to feedback, reviews, and suggestions.
Enhance website and application performance and user interface.
Send notifications, offers, and provide location-based features (e.g., driving directions).
Marketing and Advertising:

Marketing and Advertising

Communicate promotions and offers in accordance with applicable laws.
Tailor advertisements using your search, browsing, and booking history.
Measure and improve the effectiveness of marketing campaigns.
Use aggregated data (non-identifiable) for analyzing ad performance.
Legal, Security, and Compliance:

Legal, Security, and Compliance

Meet legal obligations, such as collecting identity and tax information.
Enforce agreements, terms of service, and resolve disputes.
Conduct security investigations and assist in criminal activity investigations.
Detect and prevent fraud, security breaches, and other harmful activities.

4. HOW WE SHARE OR DISCLOSE YOUR INFORMATION

We share your information as follows

To Provide Services

With service providers (e.g., maintenance, housekeeping) for fulfilling reservations or managing properties.
With property owners or their representatives to address questions or reviews.

For Legal or Community Requirements

With community associations, facility managers, or government entities when legally required or for rental-related needs (e.g., identity verification, parking permits).

With Vendors and Business Partners

For services like payment processing, marketing, and communication tools.
With partners offering additional services (e.g., concierge services).

For Marketing and Advertising

With platforms like Facebook or Google to promote Sky One Luxury services, unless you opt out

For Legal Compliance and Security

To comply with laws, court orders, or government investigations.
To protect property, prevent fraud, or resolve disputes.

In Business Transactions

During mergers, sales, or reorganizations, your information may be shared with new entities.

Aggregated Data

Shared in a non-identifiable form for analytics or business insights.

5. YOUR RIGHTS AND PREFERENCES

Communications from Sky One Luxury or Third Parties

These communications, related to bookings or property inquiries, are essential and cannot be opted out of.
You may receive marketing messages as allowed by law.
You can opt out by clicking the “unsubscribe” link in the email or contacting us at support@skyoneluxury.com
Opting out does not affect transactional communications.
Necessary communications from third parties, like resorts, regarding bookings cannot be opted out of.
You may receive promotional messages from third parties partnered with Sky One Luxury.
To opt out of data sharing with these parties, contact support@skyoneluxury.com.
Sky One Luxury does not sell your personal data to third parties.

Your Rights to Access and Control Your Personal Information

Request corrections to inaccurate or incomplete personal details.
In certain jurisdictions, you may request a copy of your personal data.
You can request the deletion of your personal data, subject to jurisdictional rights.
You may object to or limit specific uses of your data, especially if inaccurate or used unlawfully.

Data Retention and Deletion

Personal data is retained as necessary for contractual, legal, and legitimate business purposes.
Even after deletion, anonymized or backup copies of your data may persist temporarily.
If you delete your account, some data related to reservations or legal obligations may still be retained.

Lawful Basis for Data Use

We process your data only when legally permissible, such as through contract, consent, or legitimate business interests, in line with applicable laws.

6. HOW WE SECURE YOUR INFORMATION

When you make a booking with Sky One Luxury, your order information, including payment details and address, is transmitted securely using SSL technology. This encryption safeguards your personal data from unauthorized access.

We implement industry-standard security measures and continuously monitor for potential breaches. While we strive to maintain the highest level of security, absolute protection cannot be guaranteed. In case of a security breach, we will comply with applicable notification laws.

7. THIRD-PARTY WEBSITE LINKS

Sky One Luxury’s websites may contain links to third-party websites. These external sites are not under our control, and this Privacy Policy does not apply to their data practices. Please review their privacy policies before providing personal information.

8. OUR SITES AND CHILDREN

Sky One Luxury’s websites and mobile applications are not intended for use by children. We do not knowingly collect personal information from individuals under the age of 18.

9. COOKIE POLICY

Sky One Luxury uses cookies to enhance website functionality and improve user experience. By using our website, certain information (such as browser type, operating system, and access times) is automatically collected. Blocking cookies may impact site functionality.

What Are Cookies?
Cookies are small text files stored in your browser to help websites recognize your device. They enable functionality, improve navigation, remember preferences, and provide relevant advertisements.

Cookies can be:

Session Cookies (deleted when the browser is closed).
Persistent Cookies (stored for a set duration).

Types of Cookies Used

Essential Cookies: Required for basic functionality (e.g., saving preferences).
Analytics Cookies: Gather data about site usage to improve services.
Functionality Cookies: Save user preferences for a personalized experience.
Targeting Cookies: Deliver relevant ads based on user activity.

Managing Cookies
You can manage or delete cookies through your browser settings, though disabling cookies may limit some features of Sky One Luxury’s website.

Other Tracking Tools
We may also use pixel tags and web beacons to track site usage and improve services.

Note: Sky One Luxury does not currently respond to “Do Not Track” signals from web browsers.

Let me know if you need further adjustments!

10. UPDATING PERSONAL INFORMATION

Sky One Luxury ensures the accuracy of collected personal information. You can update your details through your account settings. If you believe your information is incorrect or need assistance updating or deleting it, contact us at support@skyoneluxury.com. Verification of identity may be required before processing such requests. We will address inaccuracies promptly, unless legal or business purposes necessitate retaining the information.

11. CHANGES TO PRIVACY POLICY

Sky One Luxury reserves the right to update this Privacy Policy and related Terms & Conditions to align with standards or requirements. Updates will be effective immediately upon posting, and users are encouraged to review this section regularly for changes.

12. CONTACT US

For inquiries or to exercise your rights regarding your personal information, contact us at support@skyoneluxury.com. We aim to respond within a reasonable timeframe.